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Making a complaint to the school

There may be times when you are unsure or unhappy about something which has happened in school.  In the first instance, talk to your child's class teacher either by telephone or by dropping in to school.  If you feel you have not reached a resolution this way, contact a senior leader in school.  Mrs Fowler for anything Early Years related, Miss Bevan for Year 1 or Year 2, Mrs Gallant for Y3 or Y4 and Miss Lumb for Y5 and Y6.  Senior leaders will work with you to find out about the issues and take action to ensure everyone is happy and the situation is resolved.  Should you find that you still have concerns, Mrs Gallant will take on the concerns and follow up what has happened so far.  Further work will be done to ensure that the situation is fully sorted.  On the very rare occasions where parents remain unhappy with the action put together by school staff, there may be a need to involve the Chair of Governors, Leigh Blanchard.  The issue will then be dealt with by the school complaints committee who will take further action to ensure a full resolution has been gained. Please see the policy document below for a full explanation of how your complaint will be dealt with.

Complaints registered - annual report

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